1. Do I need to register an account before using?
Yes. You need your own member account when binding a device.
2. What payment methods are available on your website?
We accept most payment methods, including PayPal, Visa, MasterCard, American Express, Discover, etc.
3. Is my credit card information safe on your website?
Rest assured that all your information, including payment details, is safe and secure on our site. We will never have access to your privacy.
4. How many devices does one license cover?
KidsGuard Pro supports licenses for multiple devices. You can choose to purchase licenses for 1-20 devices according to your needs. Other products currently only support the purchase of a license for one device. You can add target devices by purchasing multiple licenses.
5. Can I monitor different devices using only one account?
Yes. Each account does not limit the number of licenses purchased for each product, so each product supports monitoring multiple devices at the same time. KidsGuard Pro supports licenses for multiple devices. You can choose to purchase a package for 1-20 devices based on your needs. Other products currently only support licenses for one device. You can add target devices by purchasing multiple licenses.
6. Can I change my monitored devices without any cost?
Yes, each product supports switching bound devices at will based on the total number of devices available during the subscription period. At the same time, the information of unbound devices will be retained for you for a period of time, allowing you to easily switch back to the previously-bound devices.
7. Is there a free trial for KidsGuard or KidsGuard Pro?
No, there is no free trial, but the free demo is provided for you to experience the product without any cost.
8. Can I get a refund if I'm not satisfied with your product?
Yes. You absolutely have the right to request for a refund if you have technical problems of our product within 30 days. For more details and restrictions on refund policy, please visit our Refund Policy page.
9. Will my plan be auto-renewed?
To prevent from causing continual product usage problems because of unsubscribing, ClevGuard provides an auto-subscription for you. But you can cancel it at any time though entering “My Product” page, selecting the product you have purchased and clicking "View Benefits".